Identity check
Before a helper can take on any job, they scan their ID and take a selfie through an accredited verification service. No verified identity, no jobs.
Know exactly who is at the door.
Letting someone into your loved one's home takes trust. So we check that every helper is a real, identified person , we hold your money until you say the visit happened, and we are straight with you about where that stops.
How we handle trust
Verified means identified, not vetted
We are honest about what a check can and cannot tell you. We make sure a helper is who they say they are and that the money is safe. Whether they are the right person for your mum or dad is a judgement only you can make, so we give you what you need to make it.
A real, traceable person
Identity checked against an ID document and a selfie, and payouts tied to a bank account in their own name.
Your money is held, not sent
What you pay sits with us until you confirm the visit happened. Cancel before the helper clocks in and you get all of it back.
You are the one who decides
You read profiles and reviews and choose who comes. Nobody is assigned to you, and you can report or block anyone at any point.
Safety & verification
What we check, and what we don't
Felvo is a platform, not an agency. We verify who someone is and give you the tools to judge the rest yourself. Here is exactly where that line sits.
A bank account in their own name
Helpers link a UK bank account before they can be paid. Payouts only ever go to that account, never to anyone else.
They clock in at your door
Clocking in only works within 250 metres of the address. You see the arrival and leaving time, and nobody is paid until you confirm.
Reviews you can read first
After every visit both sides leave a review. You read them on a helper's profile before you choose anyone.
Report or block, any time
You can report or block someone straight from the chat. We look at every report and remove accounts that do not belong here.
Certificates, checked by hand
Helpers can upload a DBS certificate, a first aid certificate or a driving licence. We check the document ourselves before it shows on their profile, so you can look for it if it matters to you.
A clear line: no medical tasks
No medication, no personal care, no nursing. Practical and social help only, and that boundary is in our terms.
What we don't claim
- We do not run DBS checks ourselves, and we do not interview or reference-check helpers.
- A verified identity means we know who someone is. It is not a judgement of their character.
- Helpers are self-employed and are not employed or supervised by Felvo.
- You decide who comes into the home. We give you the information to decide well.
Clear boundaries
What a helper does and doesn't do
Felvo offers practical and social help. No medical care. That boundary is clear to everyone: to your loved one, to the helper and to you.
Yes: practical & social
- Shopping and errands
- Around the house
- Meals cooked for the week
- The garden
- The dog
- Odd jobs
- Getting places
- Phones and admin
- Company and a walk
No: medical care
- Giving or managing medication
- Washing, showering or dressing
- Lifting or transfers
- Wound care or nursing
- Other medical or personal care tasks
Does your loved one need medical care or nursing? Then bring in home care or your GP. We're happy to help you find the right route.
Questions about safety?
Ask us anything before you start.
If something here is unclear, email us and we'll answer honestly, including the things we don't do. Posting a request is free and commits you to nothing.
Questions? hello@felvo.uk