Child safety standards

Our commitment

Felvo prohibits child sexual abuse and exploitation of any kind, including child sexual abuse material (CSAM), grooming, sextortion, trafficking, and any other sexualisation or endangerment of a child. This applies to every part of Felvo: profiles, photos, job posts, reviews and private messages. There are no exceptions.

What is not allowed

Using Felvo, you must never:

• Create, share, request, or link to child sexual abuse material, or any sexual content involving a minor;
• Contact, groom, or attempt to sexualise, exploit, or endanger a child, on or off the platform;
• Use Felvo to arrange, facilitate, or promote the abuse, trafficking, or exploitation of a child;
• Share the personal details of a child in a way that puts them at risk;
• Pose as a minor, or misrepresent your age or identity.

Breaking these rules leads to immediate removal of the content, permanent termination of the account, and reporting to the relevant authorities.

How we reduce risk

• Helpers are adults. Everyone who signs up to help must be 18 or over. This is checked against a government ID and a selfie through an accredited verification service before they can take on any job, and enforced again by our systems whenever they apply.
• Accounts are tied to a real, identified person. Helpers verify their identity and link a bank account in their own name, so the person accepting a job is a traceable adult, not an anonymous account.
• You choose who comes. Felvo never assigns anyone. Families read profiles and reviews and decide for themselves, and can report or block anyone at any time.
• We are an intermediary, not a childcare or care provider. Felvo does not vet helpers for suitability to work with children and does not run DBS checks. Families are responsible for their own checks and supervision, and we are clear about that throughout the app.

Report a concern in the app

Every place where you see another person's content, you can report it and block them. To report:

• Open the profile, conversation, or job you are worried about;
• Tap Report (on a profile it is at the bottom of the screen; in a chat it is in the menu at the top; on a job photo it is next to the photo);
• Choose the reason and send. You can also tap Block so that person can no longer message you or see your jobs.

Reports reach our team and we review them. If a child is in immediate danger, do not wait for us: call 999 straight away.

How we act on reports

• We review every report of CSAE as a priority and aim to act within 24 hours;
• We remove offending content and permanently terminate the accounts involved;
• We preserve the relevant evidence and report child sexual abuse material and credible threats to a child to the appropriate authorities, including the National Crime Agency's CEOP Command and, where relevant, the National Center for Missing & Exploited Children (NCMEC);
• We cooperate with law enforcement and comply with applicable child safety laws in the UK and any other market we operate in.

Reporting to the authorities directly

You can also report child sexual abuse or exploitation directly, at any time:

• A child in immediate danger: call 999.
• Online child sexual abuse: report to CEOP (Child Exploitation and Online Protection Command) at ceop.police.uk.
• Child sexual abuse imagery online: report to the Internet Watch Foundation at report.iwf.org.uk.

Our point of contact

For any child safety question, concern, or report, email us at hello@felvo.uk with Child safety as the subject. A member of our team will respond. This is our published point of contact for child safety matters, including for regulators and law enforcement.