The help you can't be there to give

No. Felvo is not a care provider and does not offer medical care. Helpers assist with practical and social things: company, shopping, dog walking, light tasks, cooking and going along to appointments. For medical care, nursing or personal care, please contact a home care service or your GP.

No, you do. You post what you need in the app, helpers nearby apply, and you pick the one you want from their profile and reviews. Nobody is assigned to you, and you are never obliged to accept anyone.

It means the helper has proved who they are: an ID scan and a selfie through an accredited verification service, and a UK bank account in their own name before they can be paid. It does not mean we have interviewed them, taken up references or run a DBS check, because we don't do those things. Helpers can upload a DBS or first aid certificate themselves, which we check by hand and show on their profile. You judge the person; we make sure they are a real, traceable one.

The helper clocks in on their phone at the address, and that only works within 250 metres of it. You see the arrival and leaving time in the app, and you confirm the visit yourself before anything is charged.

Nothing is taken from your card when you book. We reserve the amount on it, and we only charge it after the visit has taken place and you have confirmed it. The payment then goes straight to your helper; Felvo keeps only its service fee. You can cancel free of charge up to 24 hours before the start time, and you are never charged if the helper cancels or does not turn up.

Yes. After a visit you can mark someone as a regular helper. New requests then go straight to them, or to all your regular helpers so whoever is free can take it. You can also set a visit to repeat every week.

You can report a problem from the visit itself, and report or block someone from the chat. We look at every report, pause the payment while we do, and remove accounts that do not belong on Felvo. Felvo is an intermediary and not a party to the arrangement, so for anything urgent or unsafe, contact the emergency services first.

We are starting in Sheffield, around Broomhill, Crookes, Fulwood, Ranmoor and Ecclesall. Live elsewhere in the city or in South Yorkshire? Email us, because we open up new areas based on where people are asking.

No. Helpers do not give or manage medication and do not carry out medical or personal care tasks such as washing, dressing or lifting. That boundary is deliberate and it is in our terms.